Last Updated: 11 August 2026

RIO Middle East Trading LLC (“RIO,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect and use information when you visit www.riouae.com, contact us, or submit an enquiry or quotation request.

1. Information We Collect

We may collect information that you provide directly to us, including:

  • Name and company name
  • Email address and telephone number
  • Country or location
  • Product requirements and quotation details
  • Messages, documents, or other information you choose to provide

We may also collect limited technical information automatically, such as your IP address, browser type, device information, cookies, and pages visited.

2. How We Use Your Information

We use your information to:

  • Respond to enquiries and quotation requests.
  • Provide information about our products and services.
  • Process and manage business requests or orders.
  • Improve the performance and security of our website.
  • Comply with applicable legal requirements.

3. Cookies and Google Services

Our website may use cookies and similar technologies for essential website functions, analytics, security, and measuring website or advertising performance. This may include services provided by Google.

You can manage or disable cookies through your browser settings. Where required, non-essential cookies will be used only after obtaining your consent.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share information with our manufacturers, suppliers, logistics partners, website service providers, or government authorities only when reasonably necessary to:

  • Respond to your request.
  • Complete a business transaction.
  • Operate and maintain the website.
  • Comply with applicable laws and legal requirements.

Some of these parties may be located outside the United Arab Emirates. We take reasonable steps to ensure that personal information is handled securely.

5. Data Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy and to meet applicable business, contractual, or legal requirements.

We use reasonable administrative and technical measures to protect personal information against unauthorised access, loss, misuse, or disclosure.

6. Children’s Privacy

Our website is intended for business and professional users and is not directed to children under the age of 18.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information through our website, please contact us so that we can take appropriate steps to remove it.

7. Your Rights

Subject to applicable law, you may request:

  • Access to your personal information.
  • Correction of inaccurate or incomplete information.
  • Deletion of your personal information.
  • Withdrawal of your consent where applicable.

To submit a request or exercise your rights, please contact us at:

Email: [email protected]

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time when necessary. Any changes will be published on this page along with the updated “Last Updated” date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

RIO Middle East Trading LLC
Office M-01, Mozna Building
Al Nahda Road, Dubai, United Arab Emirates

Email: [email protected]
Website: www.riouae.com